Terms and Conditions freecredit – Terms of Use for Malaysia's Online Entertainment Platform

1Introduction

These Terms and Conditions ("Agreement") constitute a binding agreement between you ("Member" or "User") and freecredit ("Company", "we", or "our platform"), operating through the freecredit website and mobile application.

Freecredit is an online entertainment platform offering a wide range of games including slots, live casino, table games, fish shooting, and sports betting to eligible users. Our platform operates under a valid international gaming license and is subject to strict regulatory oversight to ensure fairness and security for all users.

This document is to be read together with Privacy Policy and Responsible Gaming Policy freecredit, both of which form part of the overall agreement between you and us.

2Member Eligibility

To register and use freecredit services, you must meet all of the following eligibility requirements:

• Aged 18 years and above on the date of registration and each time you use the platform.
• Malaysian citizens or legal residents of Malaysia at the time of using the platform.
• Register personally for yourself — accounts opened on behalf of others are not permitted.
• Never previously banned by freecredit or identified as an excluded player.
• Not holding more than one (1) active account at any one time on the freecredit platform.
• Not residing in a jurisdiction where the use of online gambling services is specifically prohibited by local law.

3Registration & Account Management

During registration, you are required to provide accurate, complete, and up-to-date information. freecredit strictly prohibits the submission of false or misleading information during the registration process.

• Your full name must match exactly as it appears on your official identification document.
• An active phone number and email address owned by you.
• Passwords must be strong — at least 8 characters combining uppercase letters, lowercase letters, numbers, and symbols.
• Each individual is permitted to hold only one (1) account. Duplicate accounts will be merged or closed.
• You are fully responsible for all activities that occur through your account.
• Account information can be updated via the profile section — certain changes may require re-verification of KYC.

4Deposits & Withdrawals

Freecredit supports a wide range of popular deposit and withdrawal methods in Malaysia, including FPX bank transfer, DuitNow, Touch 'n Go eWallet, GrabPay, and Boost.

Deposit:

• The minimum deposit is RM10 per transaction unless otherwise stated in a specific promotion.
• All deposits must be made using a payment method registered in the member's own name.
• Successful deposits will be credited to your account within 1–5 minutes depending on the payment method.
• Freecredit does not charge for deposits; however, your bank or e-wallet provider may apply their own processing fees.

Withdrawal:

• The minimum withdrawal is RM50 per transaction.
• Withdrawals are processed within 15–30 minutes for bank transfers and 5–15 minutes for e-wallets.
• The first withdrawal will be credited only to the bank account or e-wallet registered under the member's name.
• Freecredit reserves the right to request additional verification for withdrawals exceeding certain limits as a security measure.
• Withdrawals will not be processed if any bonus rollover requirements have not been met.

5Bonuses & Promotions

All bonuses and promotions offered by freecredit are subject to specific terms and conditions stated on the Promotions. The following general terms apply to all types of bonuses:

• Each bonus may only be claimed once per account, unless otherwise stated.
• Bonus rollover requirements are typically between 5x and 25x depending on the bonus type — check the promotions page for exact details.
• Bonuses cannot be converted directly to cash without fulfilling the required rollover conditions.
• Freecredit reserves the right to void bonuses if there are signs of abuse, fraud, or unfair exploitation.
• Bonuses have an expiry date as stated in the specific terms of each promotion.
• Any real money balance in your account will be processed first before bonus funds are used for gameplay.

6Game Rules

All games on freecredit are operated in accordance with rules set by their respective game providers. freecredit uses a certified Random Number Generator (RNG), verified by independent testing bodies, to ensure fairness in every game round.

• Game results recorded in the freecredit system are final and binding.
• In the event of a technical disruption during gameplay, freecredit will resolve the situation based on available system records.
• Bets placed cannot be cancelled once the "Place Bet" button or its equivalent has been clicked.
• The minimum and maximum wagering limits for each game are displayed within the respective game interface.
• Freecredit reserves the right to remove any game from the platform with or without prior notice.

7Account Security

You are fully responsible for maintaining the security of your freecredit account. This includes keeping your password confidential and not sharing your login details with anyone.

• Enable two-factor authentication (2FA) for an extra layer of security — highly recommended.
• Change your password regularly and avoid reusing the same password across multiple platforms.
• If you suspect your account has been compromised, contact the freecredit support team immediately.
• Freecredit will never ask for your password via email, SMS, or any other channel — please be vigilant against phishing attempts.
• Freecredit is not liable for any losses arising from you sharing your login credentials with another party.

8Privacy & Data Protection

Freecredit collects and processes your personal data in accordance with Privacy Policy our comprehensive policy. In summary, our commitment to your data is as follows:

• Your data is only used for purposes clearly stated in our Privacy Policy.
• Freecredit does not sell or rent your personal data to any third party for marketing purposes.
• All data is stored on protected servers with encryption and accessed only by authorized personnel.
• You have the right to request access, correction, or deletion of your personal data subject to applicable laws.

9Prohibited Conduct

Use of the freecredit platform is subject to a strict code of conduct. The following activities are strictly prohibited:

• Use of bots, automated scripts, or any technical means to gain an unfair advantage in games.
• Fraud, manipulation, or collusion with other players to cheat the game or bonus system.
• Money laundering or any illicit financial activity conducted through the freecredit platform.
• Opening multiple accounts to unfairly take advantage of bonuses or promotions.
• Threats, harassment, or abusive conduct towards staff or other players.
• Attempts to gain unauthorized access to freecredit systems or databases.

10Account Suspension & Closure

Freecredit reserves the right to suspend or close any account in the following situations:

• Violation of any terms and conditions in this document.
• Verification that the account holder is under 18 years of age.
• Failure to provide the requested KYC documents within the stipulated timeframe.
• Voluntary account closure requested by the member.
• Account inactivity for more than 12 consecutive months.

Balances in accounts voluntarily closed by members will be returned within 5–7 business days after the verification process is complete.

11Liability Limits

Freecredit is not liable for any indirect, incidental, or consequential losses arising from the use of our platform. This includes:

• Financial losses due to unfavourable game outcomes — this is a risk accepted by every player.
• Service disruptions due to system maintenance, uncontrollable cyberattacks, or other unforeseen circumstances.
• Losses resulting from login credentials shared with other parties.
• Changes in laws or regulations affecting platform access in certain jurisdictions.

In the event of a technical disruption caused by freecredit that results in losses to members, we are committed to investigating and resolving each complaint fairly and transparently.

12Amendments to These Terms

Freecredit reserves the right to change, amend, or update these terms and conditions at any time. We are committed to providing members with reasonable notice before any material changes take effect.

• Material changes will be announced via in-app notifications, registered email, and notices on the freecredit homepage.
• Continued use of the platform after the effective date of any changes constitutes acceptance of the updated terms.
• If you do not agree with the updated terms, please contact our support team to close your account.
• The date of the latest terms is always displayed at the top of this document.