Your trust is freecredit's most valuable asset. This document explains in detail how we collect, use, store, and protect your personal information — with complete transparency and no confusing language.
We don't just say it — every one of these data protection measures has been implemented and is audited on a regular basis.
All data transmitted between your device and freecredit servers is protected with 256-bit SSL/TLS encryption — the same technology used by major banking institutions in Malaysia.
Freecredit has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes.
Only freecredit staff with specific authorisation may access your personal data, and only to the extent necessary to deliver our services.
Freecredit's security systems are audited by independent cybersecurity firms every quarter. Any identified vulnerabilities are addressed immediately, without waiting for the next audit cycle.
You may request access to your data, request correction of inaccurate information, or request deletion at any time through freecredit customer support.
The freecredit Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a user are protected under local law.
Estimated reading time: 8–10 minutes
Quick summary: freecredit collects your personal data only for purposes necessary to operate our services. We do not sell your data. You have full rights to access, correct, or request deletion of your data at any time.
Freecredit ("we", "our platform", or "the Company") values the privacy of every user of our services. This Privacy Policy explains in detail how we collect, use, store, disclose, and protect your personal information when you use the freecredit website and our mobile app.
This document applies to all freecredit platform users regardless of whether you are a visitor, registered member, or active user. By using our services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the freecredit platform.
This Policy should be read together with Terms and Conditions freecredit, which forms part of the overall agreement between you and us.
Freecredit collects your personal data through various channels. Below is an overview of the types of data we collect and the purposes they serve:
| Data Category | Example | How It Is Collected | Requirement |
|---|---|---|---|
| Identity Data | Full name, date of birth, MyKad number | Registration & KYC | Mandatory |
| Contact Data | Email, phone number | Account registration | Mandatory |
| Financial Data | Bank account number, e-wallet | Withdrawal process | Mandatory |
| Technical Data | IP address, device type, browser | Automatically upon use | Technical |
| Gaming Data | Game history, betting, wins | Platform activity | Operations |
| Preference Data | Language preferences, notification settings | Profile settings | Preferences |
Freecredit only collects data that is strictly necessary to operate our services. We do not collect sensitive data such as medical information, religious beliefs, or political views.
The personal data we collect is used exclusively for the following purposes, and nothing more:
freecredit never uses your data to make automated decisions that could materially affect you without human involvement. Every significant decision, such as account closure or withdrawal rejection, is reviewed by our team.
Freecredit maintains a strict and limited data-sharing policy. We only share your personal data in the following situations:
All third parties working with freecredit are required to comply with data security standards equal to or higher than our own. They are not permitted to use shared data for any purpose other than what is specified.
The security of your data is more than a promise on paper — it is an ongoing investment that we take extremely seriously. The technical and organisational measures freecredit employs to protect your data include:
Your Obligations: While freecredit protects your data on our end, you are also responsible for keeping your account secure — including not sharing your password, using a secure network, and reporting any suspicious activity to us promptly.
Freecredit uses cookies and similar technologies to enhance the user experience, analyze usage patterns, and deliver more relevant content. The types of cookies we use are as follows:
You may manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of the freecredit platform.
As a freecredit user, you have important rights protected under Malaysia's data protection laws:
You may request a copy of all personal data we hold about you at any time.
If your data is inaccurate or incomplete, you may request that we correct it.
You may request deletion of your personal data, subject to legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a structured, machine-readable format for transfer to another platform.
In certain circumstances, you may request that we restrict how your data is used.
To exercise any of the rights above, contact the freecredit support team via 24/7 Live Chat. We will process your request within 30 days from the date of receipt.
Freecredit retains your personal data for as long as your account is active or as long as necessary to provide the services you use. After account closure, certain categories of data will be retained for periods prescribed by law:
Freecredit services are available to individuals aged 18 and above only. We do not accept registrations from minors and do not knowingly collect personal data from children.
If freecredit discovers that a child's personal data has been collected inadvertently, we will promptly take steps to delete that data and close the account in question. If you discover that a minor has registered a freecredit account, please contact us immediately.
freecredit applies an age verification process during registration and the KYC process to ensure all users meet the minimum age requirement. Violations of the age requirement may result in immediate account closure.
Freecredit may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. Whenever we make material changes, we will:
Continued use of the freecredit platform after the effective date of an updated Privacy Policy constitutes your acceptance of those changes.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your personal data, please contact the freecredit Data Protection Officer (DPO) team through the following channels:
Over 500,000 Malaysian users have trusted freecredit to protect their data. Register today and enjoy a safe, fair, and fun entertainment experience.